Dispute & Refund Policy

1. Refund Requests

Refund requests for content purchases or donations must be submitted within 14 days of the transaction. To request a refund, contact support@cr8tivs.com with your transaction ID.

Note: Refunds for digital content are at the discretion of Cr8tivs, as the content is non-tangible and immediately accessible upon purchase.

2. Chargeback & Fraud Investigations

If you dispute a charge with your bank (chargeback), we will investigate and may:

• Provide evidence of the transaction to your bank
• Suspend your account pending investigation
• Hold or recover funds if chargeback is not legitimate
• Terminate your account for repeated fraudulent disputes

3. Creator Dispute Resolution

If you believe you have been paid incorrectly or unfairly, you must contact us within 30 days of the disputed transaction. We will:

• Review transaction records and platform logs
• Investigate any platform errors or manipulation
• Communicate findings within 14 days
• Adjust payments if an error is confirmed

4. Payment Hold Conditions

Cr8tivs reserves the right to hold payments pending:

• Identity verification (KYC) for withdrawal requests
• Fraud investigations or suspicious activity
• Breach of our Terms of Service
• Content moderation disputes or removal
• Regulatory compliance requirements

Funds will be released or returned once verification is complete or the hold is resolved.

5. Escalation & Legal Process

If a dispute cannot be resolved informally, either party may escalate to legal proceedings governed by the laws of England and Wales. Costs of legal action are borne by the party initiating proceedings.

6. Contact Support

For all dispute enquiries, email support@cr8tivs.com with:

• Your transaction ID or order number
• Date of the transaction
• Reason for the dispute
• Supporting evidence (screenshots, etc.)